How Micepad Reduced Check-in Times by 80% for People's Association Events

Overview

Established on 1st July 1960, the People's Association (PA) is a statutory board of Singapore that connects Singaporeans with governmental offices. Its mission is to 'build and bridge communities in achieving one people, one Singapore'. The board employs some 500 civil servants and oversees 108 community centres all over Singapore, organising workshops, courses, community sports activities, festivals and more.

• QR code check-in kiosks
• 3-second check-in
• Live Q&A
• Live polling
• Word clouds
• Real-time audience engagement

The Challenge

On 3rd March 2019, PA hosted the Community Emergency Response Team (CERT) Appreciation gathering with 800+ participants including PA members and Grassroots Leaders from over a dozen communities. The goal was to brainstorm improvements to CERT workshops and training programs, as well as foster a greater sense of belonging. Previous events relied on manual Excel-based registration with long queues.

The Solution

This was not the first cooperation between Micepad and PA — Micepad had previously supported the National Day Rally and MESRA meetings. Impressed with the speed and service, PA engaged Micepad for this major forum. The Micepad team set up staffed check-in kiosks using QR code scanning technology, reducing check-in times to just 3 seconds per guest and drastically cutting queue lengths.

Results

On the big day, check-in times were much speedier with minimal queuing at the entrance — a huge improvement compared to searching names in an Excel spreadsheet. As Kenneth Tan noted: 'Registration is now much faster than before. There used to be long queues but now there are only 3 or 4 people queuing each time.' A total of 25 questions and polls were run, garnering 1,048 replies — an overwhelming response compared to previous Q&As.

• 80% Check-in Time Reduction
• 800+ Attendees
• 1,048 Poll & Q&A Responses
• Government